In brief
I was responsible for the digital transformation of a critical SaaS system, used to manage business data and research across over 80,000 lawyers worldwide. The goal was to improve system efficiency, enhance user experience, and optimise data flow by transitioning from a siloed, app-based infrastructure to a dynamic API-driven model.

Process
Conclusion
The transformation resulted in a more streamlined and dynamic system that allowed for seamless data movement and integration across departments. Task and project times were significantly reduced, increasing overall efficiency and operational success. The introduction of API-driven infrastructure and the new design approach enhanced the system’s usability, leading to a more cohesive and scalable platform for future growth.